We take every piece of information you entrust to us seriously. This document transparently explains how Empi88 collects, uses, and protects your personal data at all times.
Data protection is more than a legal obligation to us — it is part of the trust you place in Empi88.
All data transmitted between your device and empi88 servers is protected by industry-standard 256-bit SSL encryption. This means sensitive information such as your banking details and password cannot be intercepted by any third party during transmission.
Your personal data is stored on servers protected by strict access controls. Only authorised personnel may access this information, and all access is logged and continuously monitored to prevent any unauthorised intrusion.
Our KYC process is designed to ensure your account is accessed by you alone. All identity documents submitted are stored securely and used solely for identity verification and regulatory compliance purposes.
Empi88 has never and will never sell, rent, or give your personal data to any third party for marketing purposes. Your information belongs to you, and we uphold this principle without exception.
The empi88 mobile app features two-factor authentication (2FA) and automatic session protection. Your login session will automatically expire after a period of inactivity to prevent unauthorised access.
Our privacy policy is reviewed and updated regularly to keep pace with technological developments and changes in legislation. You will be notified via email or platform notification when significant amendments are made.
Below is a summary of the types of data collected, their purposes, and the retention periods applied by empi88.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Full name & date of birth | Identity verification (KYC), regulatory requirements | Throughout active account + 5 years after closure |
| Email address | Account communications, security notifications, promotions | Throughout active account |
| Phone number | Two-factor authentication (2FA), customer support | Throughout active account |
| Bank account details | Deposit and withdrawal processing | Throughout active account + 7 years (audit requirement) |
| Financial transaction records | Anti-money laundering compliance | 7 years from transaction date |
| IP address & device data | Account security, fraud prevention | 12 rolling months |
| Gaming activity records | Responsible gaming pattern detection, technical support | 24 rolling months |
| Cookies & browsing data | User experience enhancement, platform analytics | Up to 13 months |
Empi88 ("we", "Platform") is committed to protecting the privacy of every member who uses our services. This Privacy Policy explains in detail the types of information we collect from you, how it is used, and the steps we take to ensure its security.
We understand that trusting a platform with your personal information — especially in the online betting industry — is a serious decision. That is why we ensure every aspect of our data handling is transparent, responsible, and compliant with internationally recognised data protection standards.
This policy should be read together with the Terms and Conditions as well as Responsible Gaming Policy us, all of which form a comprehensive protection framework for empi88 members.
Empi88 collects information in two main ways — information you provide directly and information collected automatically while you use the platform.
Information you provide directly:
Information collected automatically:
The data we collect is used solely for platform operations and service improvement. Specifically, your data is used to:
Empi88 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share your information with others:
All third parties who receive your data are required to protect it to a security standard equal to or exceeding our own.
We continually invest in security infrastructure to protect your data. The security measures we implement include:
Empi88 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The cookies we use fall into several categories:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality.
As an online platform operating globally, your data may be processed or stored on servers located outside Malaysia. Any such data transfers are carried out with adequate safeguards in place, including:
As an empi88 member, you have the following rights regarding your personal data:
To submit any request relating to the rights above, please contact our support team. We will respond within 30 business days.
The empi88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we find that a child's data has been collected inadvertently, we will take immediate action to delete the information and close the account in question. If you believe your child has registered an account on our platform, please contact our support team immediately.
Empi88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made, we will:
Your continued use of the platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.
Our data protection team can be reached by email at [email protected] or via the live chat function within the platform. We are committed to responding to every enquiry within 3 business days.
You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security.
Empi88 recognises and respects your rights as a data owner. Here is what you can do.
Request a complete copy of all personal data we hold about you at any time.
Contact us to update or correct any personal information that is inaccurate or out of date.
Request account closure and deletion of your data, subject to legal retention requirements.
Unsubscribe from promotional emails or marketing notifications at any time via your account settings.
Receive your data in a structured, machine-readable format for transfer to another platform.
Request that we restrict how your data is used in certain situations recognised by law.
Now you know how we protect your information. Join over 500,000 members playing with peace of mind at Empi88 — a platform that puts your security and trust first.